SLA met
99%
+0% · vs. reference
Commercial and customer experience
Patient Journey 360
Turn appointments, patients and follow-up into a visible, prioritised and actionable operation.
Active queue
34
+8% · vs. reference
Average time
18 min
-3% · vs. reference
High priority
1
+13% · vs. reference
Before
Fragmented information
Decisions about appointments, patients and follow-up arrive late and depend on manual checks.
AIFE®
A single operating view
The system connects data, rules, owners and exceptions in real time.
After
Earlier decisions
The team knows what to do, why, and the impact before confirming it.
Commercial and customer experience
Live operation
Click any element to see what sits behind it.
Stableupdated now
“
Information arrives before the question and service stops being reactive.
88% NPSCommercial and customer experience
Resources
Resource 1101%
Resource 263%
Resource 362%
Resource 455%
Resource 593%
Commercial and customer experience
Journey
Speed64
Clarity76
Trust92
“The system tells me what is happening and what to do without chasing information.”
Commercial and customer experience
Next best action
Commercial and customer experience
Clinical priority
11Clinical priority+14%
Decision trail
What is happening now
- The system recalculated prioritiesJust now
- The critical commitment was protected14 min
- Owner notified automatically32 min