Technical service and support

Logistics SLA service centre

Turn couriers, stops and SLA into a visible, prioritised and actionable operation.

courier Service desk Simulated data

SLA met

90% +2% · vs. reference

Active queue

19 +6% · vs. reference

Average time

33 min +11% · vs. reference

High priority

7 -1% · vs. reference

Before

Fragmented information

Decisions about couriers, stops and SLA arrive late and depend on manual checks.

AIFE®

A single operating view

The system connects data, rules, owners and exceptions in real time.

After

Earlier decisions

The team knows what to do, why, and the impact before confirming it.

Technical service and support

Live operation

Click any element to see what sits behind it.

Stableupdated now

46waiting15 minaverage time

2-hour SLA14

Today SLA6

Standard16

Decision lab

What if…

Demand108% Agents90% Priority97%

Dispatch Act on today’s exceptions

The same data is presented differently depending on who has to make the decision.

Technical service and support

Loads

Resource 1102%

Resource 256%

Resource 370%

Resource 449%

Resource 558%

Technical service and support

SLA and priority

Technical service and support

Next best action

Technical service and support

ETA and commitments

71ETA and commitments+7%

Decision trail

What is happening now

The system recalculated prioritiesJust now
The critical commitment was protected17 min
Owner notified automatically23 min