SLA met
97%
-3% · vs. reference
Commercial and customer experience
Guest Experience Journey
Turn rooms, bookings and service into a visible, prioritised and actionable operation.
Active queue
9
-7% · vs. reference
Average time
38 min
-7% · vs. reference
High priority
8
-7% · vs. reference
Before
Fragmented information
Decisions about rooms, bookings and service arrive late and depend on manual checks.
AIFE®
A single operating view
The system connects data, rules, owners and exceptions in real time.
After
Earlier decisions
The team knows what to do, why, and the impact before confirming it.
Commercial and customer experience
Live operation
Click any element to see what sits behind it.
Stableupdated now
“
Information arrives before the question and service stops being reactive.
92% NPSCommercial and customer experience
Occupancy
Resource 1109%
Resource 299%
Resource 374%
Resource 4101%
Resource 581%
Commercial and customer experience
Service
85Service+9%
Commercial and customer experience
Staffing
Resource 1110%
Resource 261%
Resource 398%
Resource 445%
Resource 584%
Commercial and customer experience
Value and revenue
73Value and revenue+6%
Decision trail
What is happening now
- The system recalculated prioritiesJust now
- The critical commitment was protected8 min
- Owner notified automatically20 min