Commercial and customer experience

Omnichannel customer journey

Turn stores, products and customers into a visible, prioritised and actionable operation.

retail Customer care Simulated data

SLA met

95% +4% · vs. reference

Active queue

18 +1% · vs. reference

Average time

17 min +0% · vs. reference

High priority

8 +1% · vs. reference

Before

Fragmented information

Decisions about stores, products and customers arrive late and depend on manual checks.

AIFE®

The system connects data, rules, owners and exceptions in real time.

After

The team knows what to do, why, and the impact before confirming it.

Commercial and customer experience

Click any element to see what sits behind it.

Stableupdated now

“

Information arrives before the question and service stops being reactive.

94% NPS

Decision lab

Visits107% Response time89% Satisfaction96%

Store Act on today’s exceptions

The same data is presented differently depending on who has to make the decision.

Commercial and customer experience

Commercial and customer experience

77Demand+15%

Commercial and customer experience

63%Conversion+11%

Commercial and customer experience

Decision trail