SLA met
92%
-3% · vs. reference
Commercial and customer experience
Library usage observatory
Turn users, loans and activities into a visible, prioritised and actionable operation.
Active queue
26
-5% · vs. reference
Average time
38 min
+4% · vs. reference
High priority
2
+2% · vs. reference
Before
Fragmented information
Decisions about users, loans and activities arrive late and depend on manual checks.
AIFE®
A single operating view
The system connects data, rules, owners and exceptions in real time.
After
Earlier decisions
The team knows what to do, why, and the impact before confirming it.
Commercial and customer experience
Live operation
Click any element to see what sits behind it.
Stableupdated now
“
Information arrives before the question and service stops being reactive.
92% NPSCommercial and customer experience
Engagement
Speed73
Clarity71
Trust78
“The system tells me what is happening and what to do without chasing information.”
Commercial and customer experience
Operating calendar
08:00
Milestone 1Owner and dependency
10:10
Milestone 2Owner and dependency
12:30
Milestone 3Owner and dependency
14:10
Milestone 4Owner and dependency
16:40
Milestone 5Owner and dependency
Commercial and customer experience
Value and revenue
19Value and revenue+5%
Commercial and customer experience
Alerts
Decision trail
What is happening now
- The system recalculated prioritiesJust now
- The critical commitment was protected13 min
- Owner notified automatically21 min